Remotes & Accessories

[WaltM]

Thanks for your reply RokuDanny-R,  I have removed my remote's batteries and unplugged the Roku device.  When I plug in the device after 3+ seconds, I get the screen with the jumping Roku letters, the screen goes blank, then I get the home screen.  After a few minutes, I get the screen with the fish.  I do not get the paring screen with the 3 images you describe.  Also, my pairing button does not flash when I push the pairing button after inserting batteries that tested OK on my multimeter.

[RokuDanny-R]

@WaltM 

Thanks for the post.

We would recommend trying to perform a factory reset on your Roku device and then trying to pair your remote to your Roku device. For more information about how to factory reset your Roku device, visit our Support page here: How do I factory reset my Roku® streaming device?

For more troubleshooting steps regarding the issue you are experiencing, visit our Support pages here: 
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.

Thanks,
Danny