Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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dawnh
Level 7

new batteries green light stays on and won't work

I replaced the batteries in my roku express+ remote and tried to change the channel, but it would not work. I noticed the green light was solid (not blinking). I looked how to reset it. I took batteries out unplugged from wall and device waited, plugged back in put batteries back in when the ROKU showed up on the tv then waited 30 seconds and tried to used the remote. It still won't work. my phone works as a remote but i don't want to use it the whole time. Am I missing something?

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8 REPLIES 8\
RokuDanny-R
Roku Employee
Roku Employee

Re: new batteries green light stays on and won't work

@dawnh 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku IR (infrared) remote?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Awortman1
Level 7

Re: new batteries green light stays on and won't work

Still not working need help

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Awortman1
Level 7

Re: new batteries green light stays on and won't work

Support page not telling me anything

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RokuDanny-R
Roku Employee
Roku Employee

Re: new batteries green light stays on and won't work

@Awortman1 

Thanks for the post.

Can you pleas provide more information about the issue you are experiencing? What Roku model device are you using?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Aglevy
Level 7

Re: new batteries green light stays on and won't work

Im having the same problem - I have a roku streaming stick and it stopped working. I followed the instructions to repair (batteries out, unplugged from wall 10 seconds, batteries in once see roku screen, press reset button and hold. Now the light is just staying on and still hasn’t paired. Have tried this process many times with same result.

how do I reconnect my roku remote with the device? Thank you!

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RokuDanny-R
Roku Employee
Roku Employee

Re: new batteries green light stays on and won't work

@Aglevy 

Thanks for the information.

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jrhacker
Level 7

Re: new batteries green light stays on and won't work

I have the same issue. Have already gone through all support articles 

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RokuDanny-R
Roku Employee
Roku Employee

Re: new batteries green light stays on and won't work

@Jrhacker 

Thanks for the post.

Please see my previous post and I'll be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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