I replaced the batteries in my roku express+ remote and tried to change the channel, but it would not work. I noticed the green light was solid (not blinking). I looked how to reset it. I took batteries out unplugged from wall and device waited, plugged back in put batteries back in when the ROKU showed up on the tv then waited 30 seconds and tried to used the remote. It still won't work. my phone works as a remote but i don't want to use it the whole time. Am I missing something?
Re: new batteries green light stays on and won't work
Im having the same problem - I have a roku streaming stick and it stopped working. I followed the instructions to repair (batteries out, unplugged from wall 10 seconds, batteries in once see roku screen, press reset button and hold. Now the light is just staying on and still hasn’t paired. Have tried this process many times with same result.
how do I reconnect my roku remote with the device? Thank you!
If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.