my remote randomly stopped working and won't repair
hi. my remote stopped working randomly after just using it. my device is a streaming stick and I've had it for 2 years now, I've never had a problem with it before and I've completed all the troubleshooting suggestions. due to the situation I cannot get a hold of anyone. I've also tried using the Roku Remote app to maybe reset it however because the Roku stick is currently not connected to the wifi the device cannot be found on my app. I have no idea what to do. help please !
Re: my remote randomly stopped working and won't repair
With new batteries ready, have one of the batteries in the remote with door off, unplug the roku stick from the power for a bit, plug it back in and wait for the roku to stop bouncing. Now put the other battery in and press the pairing key for 3 seconds and release, let it communicate with roku. Don't do a thing until ytou get a single DONE on screen.