Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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neverbetter
Level 7

lost up down function and NO lights for pairing or battery charging ROKU VOICE REMOTE PRO

Bought a new Roku voice remote PRO. Paired and worked great with my old express units Showing function lights too. It worked for about two days then quit. I tried recharging. NO LIGHTS. Tried with TV it worked with the right to left functions only. NO up down. Tried the pairing within the menus on the screen. NO change lights never show.  SKU # RCS01RW. 

The volume and mute work fine.

I liked this but a useful life of two days is not worth the 32.00

bought from this site. requested RMA

Any other things that I can do?

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: lost up down function and NO lights for pairing or battery charging ROKU VOICE REMOTE PRO

Hello @neverbetter

We're sorry to hear about the experience—that's not what we aim for.

Could you try to press and hold their pairing button on your remote for 15 secs then see if the remote charges?

For more remote troubleshooting steps, please visit this link: How do I resolve issues with my Roku® voice remote?

Let us know how it goes.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: lost up down function and NO lights for pairing or battery charging ROKU VOICE REMOTE PRO

@neverbetter 

Thanks for the post.

It looks like you are contact with our Support team. We would recommend continuing to work with them as they would best be able to assist you moving forward.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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