Remotes & Accessories

[jauzon]

Community, I need your help.

I have moved to another country and lost my Roku stick Remote control. Before movinn I never used roku mobile app.

The main problem is that I do not remember my past network information (SSID, user, password).

I connected Roku to my TV but I dont have any way to control it, due that I can not configurate mobile becuase It doen not find it on my new network. Any suggestion how to solve this problem?

Thanks,

JM

[renojim]

Find a cheap universal remote that supports Roku.  You can't connect to a network without a remote.

Oops!  Never mind.  Didn't notice you had a stick.

[Tivoburkee]

The OP has a Stick, so cheap universal won't work. 

[makaiguy]

This is a stick? You need a Roku remote that connects via wifi-direct since the stick is meant to be used behind the tv where a line of sight IR remote can't reach it. This means a dedicated remote from Roku, not an IR universal remote.

One more potential fly in the ointment -- what model stick do you have? If it's one of the old ones in a purple case, Roku no longer has remotes available for it.

[Jrphilbrook]

Our physical remote lost pairing over a year ago. We have been using apps on our phones with no problems. Today we switch routers in the house and WiFi changed so we cannot connect our phones to the roku stick. So no remote and no app works. We have tried all the pairing options with original remote for some time now. That will not work. How can we connect our apps to the roku device when it is on a different network?

[renojim]

@Jrphilbrook 

Can't be done.  Read the thousand or so similar questions.  Either setup your new Wi-Fi to match your old or get a remote.