Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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vmf0719
Level 7

fast forward and play buttons don't work, but power and volume do

I'm able to use power button to cut TV on and off.  Also, I'm able to control my volume, but the arrow buttons, fast forward and play buttons do not work.  Is there a way to fix this issue or do I need a new remote.  

Additionally, remote is only two years old.

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makaiguy
Level 20

Re: fast forward and play buttons don't work, but power and volume do

The tv volume, mute and power buttons control the TV via direct line of site via infrared signals.  Those remotes with tv controls communicate with the Roku itself via wifi remote, but they must be paired with the Roku to do so.  It sounds like yours has lost its pairing.

See this Roku page for help with pairing a wifi direct remote: https://support.roku.com/article/360011621473

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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