Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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smahoney
Level 8

express 4k+ initially paired but now stuck on pairing screen

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The first time I paired my Express 4k+ out of the box the red light came on on the remote but the tv screen now won't go beyond the pairing screen (after the "get started" screen).  The unit flashes one long, one short blue.  I've got my payment account set up at Roku.  My tv is an older Panasonic and doesn't have any choices on the HDMI setup except to control on/off of other devices (no COC or other).  I haven't gotten any e-mails from Roku.   

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smahoney
Level 8

Re: express 4k+ initially paired but now stuck on pairing screen

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Yay!  Easy fix.  One of my brand new batteries was dead -straight from the package with a good date.  (FYI-Rayovac) 

Thanks for your reply! 

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RokuDanny-R
Roku Employee
Roku Employee

Re: express 4k+ initially paired but now stuck on pairing screen

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@smahoney

Thanks for the post.

Have you tried unplugging your Roku device and re-pairing your remote to see if you are still experiencing the same issue?

For more information about how to pair your remote, visit our Support page here: Fix your remote

Pleae keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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smahoney
Level 8

Re: express 4k+ initially paired but now stuck on pairing screen

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Yay!  Easy fix.  One of my brand new batteries was dead -straight from the package with a good date.  (FYI-Rayovac) 

Thanks for your reply! 

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