Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

damaged before arrival

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My Roku package arrived today. On Opening, I noticed that the smaller end of the USB power cable was damaged. it was just wires with no metal cover. So now what?

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Roku Employee
Roku Employee

Re: damaged before arrival

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@DonM81 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 11

Re: damaged before arrival

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@DonM81 wrote:

My Roku package arrived today. On Opening, I noticed that the smaller end of the USB power cable was damaged. it was just wires with no metal cover. So now what?


      Now what? send the HDMI cable back to Roku and ask them to replace it for free since it was damaged when it was shipped to you. Or, send your entire ROKU device with the HDMI cable back to ROKU and get it from Target, Best Buy, or any other store that sells electronics. 

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Highlighted
Roku Employee
Roku Employee

Re: damaged before arrival

Jump to solution

@DonM81 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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