Help

Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Js86
Newbie
‎03-01-2022 06:13 PM

Wrong remote from manufacturer?

I bought a roku soundbar and subwoofer from Walmart. Opened everything up and hooked it up only to find out I was shopped a Phillips remote instead of a Roku remote somehow. Has anyone else come across this issue and how do I get the right one without jumping through unnecessary hoops?

0 Kudos
1 REPLY 1
Tivoburkee
Community Streaming Expert
‎03-01-2022 09:22 PM

Re: Wrong remote from manufacturer?

You bought return where someone switched out the remotes. Take it back complain to walmart. Or just purchase voice remote for $20 from walmart and pair it to the Soundbar. If your Roku soundbar is Onn Smart Roku Soundbar, this is what remote supposed to be:

P1000109 (2).JPG

 

Which is IR remote, not wifi like the voice remotes are. 

 

Unless you bought under $50 Onn soundbar from Walmart that is only Roku Tv ready, and not a true Roku soundbar, because they have built-in roku streamer?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos