Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Wrong Ruku Ultra Remote

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We bought 3 Roku Ultras as we quit using cable.  I just noticed that one of the remotes is not like the other.  It doesn't have a mute button the side, nor does it have the programmable buttons.  Is this because it was an "older" version of the roku Ultra or was the remote packaged incorrectly?  The model number is 4660x2

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Level 19

Re: Wrong Ruku Ultra Remote

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Yes, that's older model without the mute key on the remote, the newer model remote comes with 4670 ultra. The roku outside box on the two ultras look identical. 

Edmund

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Level 19

Re: Wrong Ruku Ultra Remote

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Yes, that's older model without the mute key on the remote, the newer model remote comes with 4670 ultra. The roku outside box on the two ultras look identical. 

Edmund

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Level 7

Re: Wrong Ruku Ultra Remote

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So...identical boxes, bought at the same time, and one is the older version.   Is there any recourse, other than buying a new remote for it?

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