Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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kaytournay
Level 7

Re: Roku needs to recall their TV Remotes due to draining of batteries.

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innovative, yay for you. i must say i've tried to get chat but am sent around in circles. did send email. didn't hear back. will try your approach. i need to replace batteries before a month is up. not cheap to do so.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku needs to recall their TV Remotes due to draining of batteries.

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Hi everyone,

Thanks for the posts.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Manylocations
Level 7

Re: I have a remote button issue. The up arrow will not work. I have a 3800x

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[personal information removed] 
sn. CU3818992921

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RokuMary-F
Roku Employee
Roku Employee

Re: I have a remote button issue. The up arrow will not work. I have a 3800x

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Hi @Manylocations,

Thanks for reaching out to the Roku community!

Can you please provide us with more specific information about the issue you are experiencing? 

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

With more detailed information, we will be able to assist you further.


Best regards,
Mary

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JimShaw
Level 9

Re: Why is my Roku remote draining batteries?

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I live in a senior community and have helped many, many seniors install a Roku.  A few of them have also had battery drainage pretty bad.

Because they were new, I would purchase another Roku, and replaced the bad drain remote with the just purchased remote and returned the Roku back to the store.

In each case, the remote swapped worked and the exchanged remote was now a slow drain and would go for a long time.

So, maybe it's the remote itself that has a problem

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Rusty2465
Level 9

Re: Roku remote draining batteries

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I have found the easiest solution to the battery drainage on my Roku voice remote.  I just bought rechargeable batteries and they seem to last longer than the name brand.  Energizer ,etc. for some reason I get longer usage out of the rechargeable

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RSW22
Level 7

Re: Roku needs to recall their TV Remotes due to draining of batteries.

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Remote stopped working, model RC691 for a 3820R. Purchased 5 months ago directly from Roku. Serial #S08Y418SGG8X

A month ago replaced batteries with brand-new ones yet the Roku immediately reported 50%. Remote stopped working yesterday. Replacing batteries with brand-new ones had no effect. Unable to reset or get any kind of indicator. Tried unplugging Roku for 10 seconds, pairing button, everything. No response.

Thanks.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku needs to recall their TV Remotes due to draining of batteries.

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Hi @RSW22

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Chris07666
Level 7

Re: Roku needs to recall their TV Remotes due to draining of batteries.

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I have the same problem everyone else does.  Ease contact me.     Remote is model rc411.  Firmware 2.01.19.108.  base unit  is Roku 4670x.  Version 10.5.0 build 4208-46.  Serial number YJ 004a734232.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku needs to recall their TV Remotes due to draining of batteries.

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Hey @Chris07666

I hope you're doing well.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator