Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. I'll be able to further assist you from there.
I'm disappointed in Roku in addressing this very common problem with the remotes. Many of your customers are experiencing this issue which means it's a DEFECT in your product. Warranty should not come into play here. From Roku customer support I've received an email saying that they are providing me a discount on a new Roku(btw your site is so bad that I cannot even find the coupon code).
Why would I or anyone purchase a Roku again when the remote will likely have the same issue? I will never buy Roku again based on this experience.
More proof of Roku **bleep** customer service. I already posted my device SN, and that has nothing to do with the remote or the issue of the remote draining the battery. I don't want another canned response of my device being out of warranty and that I can purchase another remote. My remote is NEW.
I was having the same issue no matter how expensive the batteries I put in, they all drained off in just a few weeks. So frustrating. Finally, I decided I was only going to put cheap batteries in it. Bought batteries at the Dollar Store, $1.00 for 4 high drain batteries, same price as low drain, so I got the high not knowing what it really meant. Surprise! It has been 9-10 months without replacing batteries now! $1.00!!!!