Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hi @SandyK

Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About. I'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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clyde11
Level 7

Re: Roku remote draining batteries

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I'm disappointed in Roku in addressing this very common problem with the remotes.  Many of your customers are experiencing this issue which means it's a DEFECT in your product.  Warranty should not come into play here.  From Roku customer support I've received an email saying that they are providing me a discount on a new Roku(btw your site is so bad that I cannot even find the coupon code).  

Why would I or anyone purchase a Roku again when the remote will likely have the same issue?  I will never buy Roku again based on this experience. 

SN:6325AP220652

NotXimpressed
Level 7

Re: Roku remote draining batteries

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More proof of Roku **bleep** customer service. I already posted my device SN, and that has nothing to do with the remote or the issue of the remote draining the battery. I don't want another canned response of my device being out of warranty and that I can purchase another remote. My remote is NEW. 

ROKU remote has a design flaw. Address it.

#RokuSUCKS

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Remwin
Level 7

Re: Roku remote draining batteries

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I am very disappointed in this response. There is clearly a bigger issue here.

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Klopsi
Level 7

Re: Roku remote draining batteries

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My Roku streaming stick remote drains batteries in just about 2 weeks! It's crazy. Serial # YH0036335275. Model#3810X. Please advise. 

Thank you.

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pjcc
Level 7

Re: Roku remote draining batteries

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Streaming stick+ serial number YH00AH399223 battery drain issue with remote 

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Shabayon
Level 7

Re: Roku remote draining batteries

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My remote battery drains about once every week or two. Hoping to get this fixed, my serial number is X01000M5EDLL

 

any assistance is greatly appreciated!

-Brandon

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Dnooch
Level 7

Re: Roku remote draining batteries

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I was having the same issue no matter how expensive the batteries I put in, they all drained off in just a few weeks. So frustrating. Finally, I decided I was only going to put cheap batteries in it. Bought batteries at the Dollar Store, $1.00 for 4 high drain batteries, same price as low drain, so I got the high not knowing what it really meant. Surprise! It has been 9-10 months without replacing batteries now! $1.00!!!!

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kispot
Level 8

Re: Roku remote draining batteries

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Serial Number: YSOOWM938648

Device ID: FW289W938648

I have a voice remote that doesn't hold the charge.

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kispot
Level 8

Re: Roku remote draining batteries

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The battery charge on my voice remote drains really fast.

Serial number: YSOOWM938648

Device ID: FW289W938648

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