Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Pmontaperto
Level 7

Re: Roku remote draining batteries

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Same issue with batteries draining- model is 3810x and serial # YH002A543315

Thank you. 

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pr11230ksua
Level 7

Re: Roku remote draining batteries

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I get 10 days to 2 weeks out of a set of batteries, regardless of battery brand used.  YH003K715330

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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@Pmontaperto

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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@pr11230ksua

Thanks for the post.

Please be aware that your device is no longer under warranty. Check out @RokuDanny-R's post above for more information.

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Ray_who
Level 7

Re: Roku remote draining batteries

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Thanks, my serial number is YH00CC777490

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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@Remwin @Flosaic @christopherdent @Ray_who

Thanks for the posts.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories
For more information about our device warranty, visit our Support page here: Player warranty and license agreement


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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@Cheriv

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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NotXimpressed
Level 7

Re: Roku remote draining batteries

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Plugging the Roku device in the wall DOES NOT SOLVE the remote battery draining issue. I have to change batteries every other day, no joke. What is the solution???

My remote is brand new, I purchased it only a few months ago.

Roku device SN YUOOKT110866

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hey @NotXimpressed

Thanks for letting us know about the issue you're experiencing.

Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: Roku Accessories

For more information about our device warranty, visit our Support page here: Player warranty and license agreement

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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SandyK
Level 8

Re: Roku remote draining batteries

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I am having the same issue Roku sent me a different remote it doesn't work any better I'm still using batteries constantly this is getting expensive what does Roku suggest apparently this has been an ongoing issue for quite a while and nothing has been resolved

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