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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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aaronjohns
Level 7
‎02-02-2020 07:48 PM

Why do I need to repair remotes and reboot almost daily

I have  cut the cord and now have 6 rokus all over my house. Daily, at least one remote loses connectivity and I need to reboot, remove batteries, reconnect, etc. this is more work than paying my cable bill. Is this just me?

Also seems as if there is no customer service, only forums for help. 

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee
‎02-03-2020 10:00 AM

Re: Why do I need to repair remotes and reboot almost daily

@aaronjohns 

Thanks for the inquiry.

How are you powering your devices? Are they plugged into the TV USB port or are they plugged into a wall outlet? We would recommend making sure your devices are plugged into the wall with the provided cable.

For more information on how to resolve issues with your remote, visit our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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aaronjohns
Level 7
‎02-04-2020 03:12 PM

Re: Why do I need to repair remotes and reboot almost daily

Yes, all plugged into outlets. Random which ones check out too.

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