Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Heathen
Level 7

Why am i unable to find LG when searching for my TV brand during remote setup?

I’m trying to program my Voice Remote for its TV controls. But after I pass the “Did you hear music playing….” and to search my TV brand, I type LG and it tells me there are no search results with that brand. Like it even says “for example: Samsung, LG, Sony…blah blah blah.” 
So how are you going to tell me there are no results for LG when it’s being used as an example!?!? 
I’ve restarted the roku, I’ve unplugged it for 10 seconds and plugged it back in, my network connection is fine, and I haven’t thrown the remote….yet. 
so what’s up Roku? Why you messing with me? I was promised convenience of one remote buying this model. Don’t break this promise! D4D88AD2-EFD3-40DF-B1EA-6B156BBC268C.jpeg

 

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12 REPLIES 12\
HDMIGuy
Level 12

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

Try a upper case L.  It might be using the lower case as a number 1

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grumpy_dumper
Level 7

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

Im having the same issue but with a samsung, which also used in the example. There is no button to capitalize the letters. I type in samsung and it says no results found. The setup on my vizio went flawlessly and it connected no problem so idk what the deal is with this second remote.

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HELP64
Level 8

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

Been having the same problem with Sony.......Roku this is your problem, please fix. Very, very frustrating.

Edavis452
Level 7

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

Anyone get a resolution for this? I’m having same issue where it doesn’t find “lg” and no way to capitalize.

brand new device and fully updated.

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Jww2
Level 7

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

I am also getting the no tv found. This is on two different tvs: one a 2010 LG and the other a 2018 Samsung. The two Rokus are 1/ Ultra (4800X) and Streaming Stick 4k (3820X).

Multiple messages about this online. It is clearly the Roku software that is screwing things up. But the two Rokus are running different Roku software versions. LG runs Roku software 10.5.1 Build 4043-CU. The Samsung is running Roku software 10.5.0 build 4191-C2.

And I have two tvs in a different location running a Roku Ultra and an older streaming stick (3810) where the remotes ARE identifying the tvs correctly (a Samsung and a SONY TV).

Roku should do us all a favor and tell us they haven't figured this out so we can all stop restarting our devices in the hopes the remotes will work as advertised.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

Hi everyone,

Thanks for the posts.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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joshuabeaugrand
Level 7

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

Has there been a fix for this?

I am having same issue when searching for my Samsung TV. This is ridiculous...@RokuDanny-R

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HELP64
Level 8

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

I posted all that information here on this post last week. Where did it go? I also emailed you the same.

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joshuabeaugrand
Level 7

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

I do not have any emails. Can you please re post the resolution here in this thread?

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