Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote not working. Makes high pitched noise as well

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@Tleon1019

Thanks for the posts.

Can you please provide the serial number/device ID on your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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jbressi
Level 7

Re: Roku remote not working. Makes high pitched noise as well

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Hello,

 

My Roku remote is having this same issue and is killing batteries very rapidly. What should I do to resolve this?

Thanks,

Justin

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote not working. Makes high pitched noise as well

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Hello @jbressi

Thanks for bringing this to our attention.

For further assistance, please reply here with the information asked by @RokuDanny-R above. 

We look forward to hearing from you shortly.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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jbressi
Level 7

Re: Roku remote not working. Makes high pitched noise as well

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Hello,

Serial number:  YF008L074990

Device ID:  CT3968074990

Please let me know if you need more info.

Thanks,

Justin

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sak5004
Level 7

Re: Roku remote not working. Makes high pitched noise as well

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@RokuDanny-R 

Serial number YF007D403442
Device ID - CT3797403442

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote not working. Makes high pitched noise as well

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@sak5004

Thanks for the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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jbressi
Level 7

Re: Roku remote not working. Makes high pitched noise as well

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Hello,

Should I also expect an email response?  Just checking since I had not heard back.

Thanks,

Justin

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote not working. Makes high pitched noise as well

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@jbressi

We sincerely apologize for the delay in response.

I have also passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be contacting you from there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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jbressi
Level 7

Re: Roku remote not working. Makes high pitched noise as well

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No problem, thanks!

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