Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Re: Which streaming stick do I have?

I too have a streaming stick but no remote and I'm trying to get a replacement  remote. How can I tell what stick I have?

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Level 7

Re: Which streaming stick do I have?

serial number is 5S464W121885. black stick

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Level 15

Re: Which streaming stick do I have?

I don't know of an official cross reference, but from my channel's old logs it would appear you have a model 3600.

 

-JT

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Level 7

Re: Which streaming stick do I have?

Thank you. I see 3600R. I think that is the one? I wish I knew fore sure before I buy a remote.

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Level 15

Re: Which streaming stick do I have?

I'm very confident that your S/N corresponds to a 3600.  3600X vs 3600R makes absolutely no difference.  In the past Roku has used the first 2 digits to indicate the model and I'd be willing to bet they still do.  The log I was looking at was from 3+ years ago.  I can't be 100% sure, but 99.99%.  :-)

Tivoburkee is the remote expert around here and he could tell you what remotes are compatible with the 3600.

-JT

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Level 7

Re: Which streaming stick do I have?

Thank you.

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Level 17

Re: Which streaming stick do I have?

Being black in color makes it good thing, if it were purple then you have trouble. The RC-AL7R sold at Walmart, Best Buy and on-line on amazon $19.88 is the remote to get:

 

https://www.amazon.com/Roku-Voice-Remote-Official-Players/dp/B07WVFCKSS/ref=pd_ybh_a_5?_encoding=UTF...

It now comes with mute key where the oem tivo remote rc-al2 didn't. 

Edmund
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Roku Employee
Roku Employee

Re: Which streaming stick do I have?

@colee5275 

Thanks for the inquiry.

As @Tivoburkee and @renojim have stated, it looks like you have a Streaming Stick 3600. 

If you need a replacement remote for this device, you can purchase a Voice Remote on our Products page here: Streaming Stick Accessories


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Which streaming stick do I have?

Hi Danny

I too need help to get a replacement remote.

roku serial number 2LD59DO95613

thanks

Mike

 

 

 

2020-05-21 19.30.28.jpg

 

 

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Level 16

Re: Which streaming stick do I have?

Sorry, the purple streaming stick models were early ones, long discontinued. Subsequent sticks are all black in color. The purple ones used different remotes from subsequent models and no replacement remotes are now available.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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