Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Roku Employee
Roku Employee

Re: Which streaming stick do I have?

@Mike_sgp 

Thanks for the post.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Which streaming stick do I have?

Did you ever find out which remote? I'm having this exact same problem right now! 

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Roku Employee
Roku Employee

Re: Which streaming stick do I have?

@Arcraig 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Which streaming stick do I have?

I'm having the same issue. I can't locate a replacement remote for model 3500 streaming stick that I've had since 2014. Can you assist me?

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Roku Employee
Roku Employee

Re: Which streaming stick do I have?

@Wadet10 

Thanks for the post.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Which streaming stick do I have?

Where do I send the PM? I don't see an option to do so besides replying to this thread.

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Level 16

Re: Which streaming stick do I have?

Click on his name and then "View profile".  Look for "Send this user a private message".

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