Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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iWeld247
Level 7

Which remote to buy?

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Inside the old broke remote says 

model: RC24

p/n 3226000144

it has a pairing button 

has a Netflix, amazon, rdio, vudu buttons 

It’s for a streaming stick I bought years ago 

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Tivoburkee
Community Streaming Expert

Re: Which remote to buy?

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Sorry that makes it 3500 roku stick and there no remotes available for it, not that its out of stick, just that they are not made anymore. More modern roku use a different frequency.

Edmund
Roku Community Streaming Expert

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8 REPLIES 8\
Tivoburkee
Community Streaming Expert

Re: Which remote to buy?

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Is the Roku Stick Purple?

Edmund
Roku Community Streaming Expert

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iWeld247
Level 7

Re: Which remote to buy?

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Yes it is 

the serial number is 

2ld5ao123016 if that helps at all

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Tivoburkee
Community Streaming Expert

Re: Which remote to buy?

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Sorry that makes it 3500 roku stick and there no remotes available for it, not that its out of stick, just that they are not made anymore. More modern roku use a different frequency.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Which remote to buy?

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@iWeld247 

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.

Thanks,
Danny

Danny R.
Roku Forum Moderator
zensail
Level 7

Re: Which remote to buy?

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Where can I buy a voice remote with a headphone jack for my streaming stick.

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Tivoburkee
Community Streaming Expert

Re: Which remote to buy?

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The only streaming roku stick that works a headphone jack remote is Stick+ 3810 or 3811. No others, what model is yours? 

Edmund
Roku Community Streaming Expert

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zensail
Level 7

Re: Which remote to buy?

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My streaming model is 3800, and would like to buy a steaming stick plus from Roku.

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Tivoburkee
Community Streaming Expert

Re: Which remote to buy?

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It won't work with your 3800, you can purchase 3811 best buy exclusive stick+ that comes with headphone jack remote, its about $59.99.

https://www.bestbuy.com/site/roku-streaming-stick-4k-headphone-edition-with-voice-remote-with-tv-pow...

You can get the 3810 stick+ for $29.99 this weekend almost anywhere. It comes with regular voice remote, roku sells the enhanced voice remote with headphone jack for $29.99. third one down on this page:

https://www.roku.com/products/accessories/player

Edmund
Roku Community Streaming Expert

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