Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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taminke
Level 7

Volume on Remote Shuts TV off

When I use the Roku remote to adjust the volume the TV shuts off or Roku shuts off and the screen sits black.  It will eventually come back to the main screen but nothing happens when trying to turn the remote or channel on.  

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8 REPLIES 8\
Tivoburkee
Community Streaming Expert

Re: Volume on Remote Shuts TV off

Brand and model of tv and of course the roku? I would repair the remote to the roku, then program the tv again, but skip the first code that mutes the music, click no and try a different code later on in the process. See if you have better outcome. 

Edmund
Roku Community Streaming Expert

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taminke
Level 7

Re: Volume on Remote Shuts TV off

LG TV 

express Roku Streaming device  .SNYF0068798834

How do you repair the remote?

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Tivoburkee
Community Streaming Expert

Re: Volume on Remote Shuts TV off

Only wifi remotes have tv controls, a wifi remote has to be paired to roku for the tv controls to work. So I'm saying is re-pair to roku even though it's controlling roku. To re-pair:

settings> remote & devices> pair a new remote> follow the prompts

Edmund
Roku Community Streaming Expert

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taminke
Level 7

Re: Volume on Remote Shuts TV off

I have re-paired the remote and it still shuts off.

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Tivoburkee
Community Streaming Expert

Re: Volume on Remote Shuts TV off

We are trying to get the remote to use a different code then the one that turns off the tv, so just pairing it to the roku again wasn't all I asked you to do, you were to program it for tv, and skip the first positive result and try a subsequent code.

 

settings> remote & devices> remote in use> program tv> now follow the prompts but skip the first one that mutes the music and try one further on. 

Edmund
Roku Community Streaming Expert

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ScotU
Level 7

Re: Volume on Remote Shuts TV off

I have the same problem. Just bought the Stream bar and hooked it up to my Sony 900 h bravia TV. Roku freezes and shuts down anytime I try to adjust the volume with the remote. At the same time i am unable to adjust volume on my TV while using the sound system. 

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ScotU
Level 7

Re: Volume on Remote Shuts TV off

When I try programming the remote the screen freezes and the roku shuts down also.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Volume on Remote Shuts TV off

@ScotU

Thanks for the posts.

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to pass along the information to our Support team who can assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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