Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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MarkAaron79
Level 7

Volume and Power Not Working on Remote

Device Model: 3931RW - Express +

Serial Number: X00400HUG77S

Device ID: S012298UG77S

Software Version: 10.0.0 Build 4209-AE

Remote Model: RC406

TV Brand and Model: Samsung UN46B6000

Approximately two weeks ago, my volume and power buttons stopped working. I’ve read all of the articles in the forum, and they’re not fixing the problem.

A few months ago, I had to purchase a new remote and I’m wondering if it’s a fake Roku remote. I have no pairing button, anywhere. When I try to choose my remote in settings, it just goes to the voice remote, which I don’t have. All of the troubleshooting steps begin with re-pairing the remote and I can’t do that, as I don’t have a pairing button. I’m completely stuck and really hoping someone can help me!

 

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3 REPLIES 3\
Tivoburkee
Community Streaming Expert

Re: Volume and Power Not Working on Remote

Only wifi roku remotes have tv controls, and ALL wifi roku remotes have pairing buttons. Yours doesn't have it then its just IR roku remote. But if also has tv buttons like power, volume and mute, then its probably an aftermarket remote, not true roku remote. It must of come with directions to program the tv in? The only true roku remote without a pairing key and has tv controls are Roku tv IR remotes, which are useless on stand alone rokus. 

Edmund
Roku Community Streaming Expert

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MarkAaron79
Level 7

Re: Volume and Power Not Working on Remote

Thank you, as I was afraid the problem was the fake remote. Are you able to provide a list of vendors that sell legitimate Roku remotes? When I look on Amazon, it is very difficult to tell which are the real ones and which are the fake ones.


@Tivoburkee wrote:

Only wifi roku remotes have tv controls, and ALL wifi roku remotes have pairing buttons. Yours doesn't have it then its just IR roku remote. But if also has tv buttons like power, volume and mute, then its probably an aftermarket remote, not true roku remote. It must of come with directions to program the tv in? The only true roku remote without a pairing key and has tv controls are Roku tv IR remotes, which are useless on stand alone rokus. 


 

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Tivoburkee
Community Streaming Expert

Re: Volume and Power Not Working on Remote

If you want tv controls then you need the roku Voice remote:

 

https://www.amazon.com/Roku-RCAL7R-Voice-Remote-New/dp/B07WVFCKSS/ref=sr_1_3?crid=JWVZALKF8W5J&dchil...

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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