Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Antoin
Level 7

Volume Control on Roku remote stopped working on OS 10.0

All of the sudden, the volume control on my roku remote stopped working, found out there was a system update today. Coincidence ?

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16 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Volume Control on Roku remote stopped working on OS 10.0

@Antoin

Thanks for the post. We would be happy to look further into this issue for you.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Antoin
Level 7

Re: Volume Control on Roku remote stopped working on OS 10.0

Roku model: 4660RW Roku Ultra

Serial#: YJ0073989527

Device ID: CS4897989527

Software version: 10.0.0. built 4177-46

Occurs on all channels

Tracker ID: 27-159-750

Hope this is helpful

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RokuDanny-R
Roku Employee
Roku Employee

Re: Volume Control on Roku remote stopped working on OS 10.0

@Antoin

Thanks for the post.

Have you already tried re-pairing your remote to your TV again to see if that resolves the issue?

For more information about pairing your remote to your TV, visit our Support pages here: 
How do I set up my Roku® enhanced remote to control my TV?
Why is my Roku® enhanced remote not controlling volume and power on my TV?

Please keep us posted what you find out.


Thanks,
​​​​​​​Danny

Danny R.
Roku Forum Moderator
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pw8
Level 7

Re: Volume Control on Roku remote stopped working on OS 10.0

My volume/power controls have stopped working as well. Tried repairing numerous times.

Model: 4670X - Roku Ultra

Software version: 10.0.0 build 4177-46

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Tivoburkee
Level 21

Re: Volume Control on Roku remote stopped working on OS 10.0

You don't need to re-pair the remote to roku, it controls the roku fine, what you need to do is reprogram the remote for your tv, which doesn't need to use the pairing button. Go into settings> remote & devices> remote> remote in use> program tv> follow prompts

Edmund
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RokuDanny-R
Roku Employee
Roku Employee

Re: Volume Control on Roku remote stopped working on OS 10.0

@pw8

Thanks for the information.

I have passed it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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lmichael78
Level 8

Re: Volume Control on Roku remote stopped working on OS 10.0

Thank you so much! My volume buttons stopped working with the last update as well. I just did your suggestion and it worked like a charm! Smiley Happy

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Antoin
Level 7

Re: Volume Control on Roku remote stopped working on OS 10.0

Yes, I paired it again, unplugged the tv, unplugged the roku, nothing solved the problem.

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Antoin
Level 7

Re: Volume Control on Roku remote stopped working on OS 10.0

How can I reprogram the remote of the tv while it is a original remote?

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