Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Gizmobreaker
Level 8

Voice remote, tv control set up, no manufacturers in list

I have a new voice remote (not Pro) with a Roku 3. It pairs and works just like my original remote. The voice control works. However, when I attempt to set up tv control (on-off and volume) there are no manufacturers in the list. I have a Panasonic, but it does not matter if I  type in LG or Hitachi or any other manufacturer, the list is always blank and the window always says "No search results. This entry is not recognized as a supported brand." The Roku is fully up to date (firmware 10.0.0).

What am I doing wrong?

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17 Replies
DBDukes
Level 16

Re: Voice remote, tv control set up, no manufacturers in list

Where are you? What country? Are you using a VPN?

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Gizmobreaker
Level 8

Re: Voice remote, tv control set up, no manufacturers in list

I am in Connecticut, in the United States. No VPN. Xfinity is the Internet vendor. 

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DBDukes
Level 16

Re: Voice remote, tv control set up, no manufacturers in list

That's similar to my situation. And I don't think Georgia vs Connecticut matters. So let's figure this out.

Settings > Remotes & devices > Remotes

Are there any remotes listed?

If so, how many? And what happens when you click any of them?

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Gizmobreaker
Level 8

Re: Voice remote, tv control set up, no manufacturers in list

There are 2, the original, non-voice, "gaming remote", and the new voice remote, "voice remote". I can select either one, though the voice remote has the "(in use)" tag.

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DBDukes
Level 16

Re: Voice remote, tv control set up, no manufacturers in list

Huh. That's what would be expected. So it's really weird that you don't have the option to find the TV manufacturer.

I assume you've rebooted the Roku device? If no, do so, and try to configure it again. I'm not talking about pairing it, just configuring it to the TV. Pick that remote and try to configure it again.

Failing that, I'm not sure right now. I'd shy away from removing the remote then trying to re-pair it to the Roku unless I had no other option.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Gizmobreaker
Level 8

Re: Voice remote, tv control set up, no manufacturers in list

It's probably worth saying that I have deleted the voice remote and paired it, again, but that made no difference.

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DBDukes
Level 16

Re: Voice remote, tv control set up, no manufacturers in list

Oh heck. Yeah, then what you're encountering really is weird. But do confirm you rebooted the Roku.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Gizmobreaker
Level 8

Re: Voice remote, tv control set up, no manufacturers in list

I have the option to 'set up remote for tv control' and I get to the 'tv brand' keypad but as soon as I type any letter In get the 'no search results' message, on the right. I can type any manufacturer but it always gives the same message.

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Gizmobreaker
Level 8

Re: Voice remote, tv control set up, no manufacturers in list

I have rebooted. In fact, that's step 1 in pairing the remote.

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