Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Scott2608
Level 7

Voice remote is draining batteries

I have a voice remote model RC399 and the batteries need to be replaced every week or two. Is there a fix for this?

Thanks,

-Scott

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2 Replies
tbird635
Level 9

Re: Voice remote is draining batteries

Mine was killing the batteries in under a week also.  I checked the status in the menu

Settings>Remotes and Devices>Remotes>Voice Remote>About

The "about remote"  menu shows the battery level and the remote's firmware version, and at the time my RC399 remote's firmware was on version rtn.4080  . 

I contacted support on Jan28, 2021 , explained my situation in detail. Batteries would last less than a week before. 

Now my remote's firmware version is now  rtn.4086 (they must have updated it?)  and battery level is at 62% after 2 weeks .  My battery drain issue is much better.  Still not great but a huge improvement that I can live with. 

 

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Scott2608
Level 7

Re: Voice remote is draining batteries

My remote's firmware version is rtn.4090 now and the battery drain is a lot better but not great.

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