Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Mrschat
Level 8

Voice remote doesn't give option to connect to tv

I just purchased a Roku #Express+ and it started right up. I realized after setup that the power and volume didn't work. When I follow the steps in the settings to connect it to my TV it says "the current remote does not support TV control". It says on the box and website that it's supposed to control the TV power and volume. Please help! model 3931x

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4 Replies
Tivoburkee
Level 20

Re: Voice remote doesn't give option to connect to tv

What is model number of the remote look in the battery compartment? Not what's written on the box you have purchased. Remote might have been switched. 

Edmund
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Mrschat
Level 8

Re: Voice remote doesn't give option to connect to tv

The model # is RC-EL1. 

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Tivoburkee
Level 20

Re: Voice remote doesn't give option to connect to tv

That's one of the newest remotes available, maybe too new for your model, try checking the roku updates, then retry programming the tv in again. 

Edmund
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Mrschat
Level 8

Re: Voice remote doesn't give option to connect to tv

The remote came with the roku unit. Can you tell me how I should update it?

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