Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Rhystaylor
Level 7

Voice control

Jump to solution

My Roku voice control remote no longer recognizes voice commands

0 Kudos
1 Solution

Accepted Solutions
RokuMary-F
Roku Employee
Roku Employee

Re: Voice control

Jump to solution

Hi @Rhystaylor,

Thank you for posting about your Roku Voice Remote Pro. We’re sorry you are having trouble with voice commands not working as intended.

When Roku Voice doesn't correctly understand your voice commands, here are a few suggestions to improve your experience:

  • Try speaking louder and closer to the remote. – Sometimes Roku Voice will mishear your words when you’re speaking softly or far away from the remote. Especially when there’s background noise.
  • Try rephrasing your command with different words. - Sometimes Roku Voice will understand your command better if you use different words. For example, if you want to increase the volume, saying “Turn it up” will work better than just saying “Up”.

You can find a list of our supported voice commands here: What voice commands can I use with my Roku® device? | Official Roku Support

If you have any other questions or concerns, please let us know.

Kind regards,
Mary

 

View solution in original post

0 Kudos
1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: Voice control

Jump to solution

Hi @Rhystaylor,

Thank you for posting about your Roku Voice Remote Pro. We’re sorry you are having trouble with voice commands not working as intended.

When Roku Voice doesn't correctly understand your voice commands, here are a few suggestions to improve your experience:

  • Try speaking louder and closer to the remote. – Sometimes Roku Voice will mishear your words when you’re speaking softly or far away from the remote. Especially when there’s background noise.
  • Try rephrasing your command with different words. - Sometimes Roku Voice will understand your command better if you use different words. For example, if you want to increase the volume, saying “Turn it up” will work better than just saying “Up”.

You can find a list of our supported voice commands here: What voice commands can I use with my Roku® device? | Official Roku Support

If you have any other questions or concerns, please let us know.

Kind regards,
Mary

 

0 Kudos