My Roku Voice Remote will not pair to my Roku TCL TV. I have tried every trouble shooting step previously posted including of course removing the batteries and unplugging my TV (tried this countless times for an hour), holding down the pairing button for at least 20 seconds while pointing at the TV, going into the system settings and having my TV search for the remote (is never found), changing my WiFi network settings, ensuring my system OS is updated, and replacing the (already new) batteries. Here’s what happens when I put batteries in the remote:
The green pairing light immediately starts to flash. I point the remote at the tv. I wait 2+ minutes until it stops. Or try to have the TV search for the remote at the same time.
That’s it. The remote pairing dialogue never appears. This is NOT a cinch, it’s the most frustrating experience I’ve ever had with a modern piece of technology. I’ve had roku products for a decade and I’ve never had an issue like this before. Is there anything else I can try? Otherwise I am returning this remote as I believe it must be faulty.
We're sorry to hear about the issue you're experiencing.
Are you using the remote that came with your Roku TCL TV? If so, please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.