Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Tavyn
Level 7

Voice Remote Will Not Pair

My Roku Voice Remote will not pair to my Roku TCL TV. I have tried every trouble shooting step previously posted including of course removing the batteries and unplugging my TV (tried this countless times for an hour), holding down the pairing button for at least 20 seconds while pointing at the TV, going into the system settings and having my TV search for the remote (is never found), changing my WiFi network settings, ensuring my system OS is updated, and replacing the (already new) batteries. Here’s what happens when I put batteries in the remote:

The green pairing light immediately starts to flash. I point the remote at the tv. I wait 2+ minutes until it stops. Or try to have the TV search for the remote at the same time. 

That’s it. The remote pairing dialogue never appears. This is NOT a cinch, it’s the most frustrating experience I’ve ever had with a modern piece of technology. I’ve had roku products for a decade and I’ve never had an issue like this before. Is there anything else I can try? Otherwise I am returning this remote as I believe it must be faulty.

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6 REPLIES 6\
RokuKariza-D
Roku Employee
Roku Employee

Re: Voice Remote Will Not Pair

Hey @Tavyn

We're sorry to hear about the issue you're experiencing.

Are you using the remote that came with your Roku TCL TV? If so, please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

You can reach TCL Support here: https://support.tcl.com/us or at 1-877-300-8837.

Thank you for your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Tavyn
Level 7

Re: Voice Remote Will Not Pair

No. This is a Roku brand remote I purchased separately for $20. “Roku Voice Remote With TV Controls” “Works with Roku TV.” Unfortunately right now it’s a paperweight.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Voice Remote Will Not Pair

@Tavyn

Thanks for the response.

Please reply here with the serial number of the TV on where you are using the device. It can be found by navigating to Settings > System > About

Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Tavyn
Level 7

Re: Voice Remote Will Not Pair

Hi I have a Roku TV (6102X) and the serial number is YW006R207327. My software version is 10.5.0. Any suggestions would be really appreciated.

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Tavyn
Level 7

Re: Voice Remote Will Not Pair

Did you hear any other options I could try?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Voice Remote Will Not Pair

@Tavyn

I do apologize for the delay in response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

Thank you for your patience and understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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