Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Niles
Level 7

Update

I purchased the Express+ about 2 months ago. I updated the device and now I get sound but as soon as I click on a show to watch the screen goes black. I only get the sound. I am able to reset the device and then it works correctly for about 24 hours then back to the black screen again. Any ideas on how to fix this?

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2 REPLIES 2\
StreamerUser
Level 20

Re: Update

What firmware version/build does it have? Settings/System/About

Try manually configuring the display:  Settings/Display type/720p or 1080p (dont use Auto-detect).

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makaiguy
Community Streaming Expert

Re: Update

I frequently see this on my Streaming Stick+ since Roku 10 arrived.  It doesn't do it all the time for me, but enough to be an irritant.  An immediate push of the Rewind button takes it back to the beginning of the program and fixes it for me until the end of the episode.  I mostly watch Hulu w/o ads but just saw it for the first time when starting a movie on Watch TCM.

I always set all my Roku devices to the TV's actual resolution rather than "Auto detect".

Delete/restart/re-install of Hulu has not fixed it. 

I frequently do a manual system update check (Settings > System > System update > Check now) hoping for a Roku 10 update with a fix, but so far it has netted a few channel updates, but he problem remains.

I suspect a Factory Reset might fix it, but this entails more work to re-establish all my subscription and streaming companions-to-cable-stations than I'm willing to do at this point -- an occasional press of the rewind button is less hassle.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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