Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RyeBread23
Level 7

Unsupported tv brand?

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I have a Roku Streaming Stick+ and I cannot get the power and volume buttons to work on my Element TV. I tried their codes and they will not work and I cannot seem to find how you change your tv brand to see other tv brands. 

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Tivoburkee
Level 21

Re: Unsupported tv brand?

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With new batteries in the remote, and the roku not buried behind the tv, if you have to put in side hdmi input of the tv, or get a hdmi extender to bring the roku out behind the tv just during programming. You get better results.

When it says the Element tv doesn't work with your roku remote it still gives you choice to try again, do it a couple of times then it will offer you to change brands or it will switch to using the hdmi-cec signal instead of IR. See this thread:

 

 

https://community.roku.com/t5/Remotes-Accessories/Volume-control/m-p/587572#M9899

 

Edmund

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6 Replies
Tivoburkee
Level 21

Re: Unsupported tv brand?

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Re-pair the remote to roku, then when programming the tv try Seiki tv brand.

Edmund
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RyeBread23
Level 7

Re: Unsupported tv brand?

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I tried to re-pair the remote and I went to “Set up remote for TV control” and it still just goes straight to the “can you hear the music?” Screen. It doesn’t bring up other tv brands as it just has my Element TV locked in. Is there no way to see other brands so I can try different codes..????

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makaiguy
Level 20

Re: Unsupported tv brand?

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From what I've read (no personal experience, so take this for what it's worth) .... Keep telling it NO even though you CAN hear the sound. Eventually it will give you the option to select a TV brand.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
RyeBread23
Level 7

Re: Unsupported tv brand?

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I’ve tried that and it just says, “Sorry, it seems like this Element TV will not work with a roku remote.” 

Never let’s me bring up other brands.. i’ve tried re pairing on it as well and nothing. 

 

if I have to be more specific I have the enhanced remote and Roku Streaming Stick+ 3810x 

 

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makaiguy
Level 20

Re: Unsupported tv brand?

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@RyeBread23 wrote:

I’ve tried that and it just says, “Sorry, it seems like this Element TV will not work with a roku remote.” 

Never let’s me bring up other brands.. i’ve tried re pairing on it as well and nothing. 

 

if I have to be more specific I have the enhanced remote and Roku Streaming Stick+ 3810x 


In the first reply to this thread, @Tivoburkee, our unofficial remote expert, suggested that you try the codes for Seiki.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Tivoburkee
Level 21

Re: Unsupported tv brand?

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With new batteries in the remote, and the roku not buried behind the tv, if you have to put in side hdmi input of the tv, or get a hdmi extender to bring the roku out behind the tv just during programming. You get better results.

When it says the Element tv doesn't work with your roku remote it still gives you choice to try again, do it a couple of times then it will offer you to change brands or it will switch to using the hdmi-cec signal instead of IR. See this thread:

 

 

https://community.roku.com/t5/Remotes-Accessories/Volume-control/m-p/587572#M9899

 

Edmund

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