Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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EricH803
Level 7

Unpair remote to my TV

I have a streaming stick plus plugged into my hdmi port. I originally set up the remote to pair with my tv so it could control the power and volume. I now have a sound bar and the roku remote paired to it and can control the volume. I only want to use the sound bar and not the tv volume since when I use the volume on the roku remote, it turns up the volume for both the sound bar and the TV. How can I unpair the remote with the TV so the roku only controls the sound bar?
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5 REPLIES 5\
Misti614
Level 7

Re: Unpair remote to my TV

I am having the same issue. I have unpaired and paired the remote 3 times and it still wont connect to my home theater system..... only the sound on the tv. So if anyone has the answer I would really appreciate it!!!

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RokuTannerD
Level 19

Re: Unpair remote to my TV

Hi there, 

Thanks for the question here. A couple things to note. 

Roku remotes with TV power and volume controls are designed to control your TV's power and volume, not a connected audio/video receiver. You can see more here: https://support.roku.com/article/115013019828-how-do-i-set-up-my-roku-enhanced-remote-to-control-my-...

The ability to control a connected audio receiver requires your TV to support HDMI CEC, and send these volume commands to your connected receiver. HDMI CEC would need to be enabled on your TV and A/V receiver. 

You might also check to see if you've enabled 1-touch play in Settings>System>Control other devices, and try enabling/disabling this feature. 

 

Thanks,

Tanner

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MLemire
Level 7

Re: Unpair remote to my TV

This still doesn’t say how to unpair the remote. I don’t want the roku remote to control the tv. It did it automatically, it should have a simple unpair button in settings. Bad user experience. Please share how to unpair, as resetting the roku and remote didn’t fix this auto feature not everybody wants. 

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Tivoburkee
Community Streaming Expert

Re: Unpair remote to my TV

You can't unpair it, you can only pair to different tv so won't control your current tv anymore. You don't have to have second tv to do this, go into the remote programming to program tv, skip any positive results by lying and clicking no, only click yes when it doesn't mute the sound. 

 

settings> remote & devices> remote> remote in use> program tv> now start lying!

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Tom92009
Level 7

Re: Unpair remote to my TV

Tried the following but after I select no for hearing sound the only options are try again or cancel.

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