Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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smerflink
Level 8

Unable to (re)pair Roku® Streaming Stick®+ remote

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Many people have asked a similar question, though mine is a little different.

I have a Roku Streaming Stick + (3810, 3811 series)  that is brand new. I paired its remote, configured it, and everything was just fine.

Today, I moved the stick from one TV to another. The stick is working fine. I see the Roku home screen in all its glory. But there's no response from the remote. So I tried all the pairing troubleshooting tricks. Unplugged and plugged the Roku stick's USB power. Took the batteries out of the remote, so the green light was blinking. The light on the Roku stick was blinking kind of rapidly and regularly. In contrast to the other posts I've waded through, I did not get any kind of pairing message from the Roku. It just says "Not Connected" in the upper right hand corner of the home screen.

The serial number, according to my.roku.com/account is YH008P914753

Can anyone help?

Thanks!

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Tivoburkee
Community Streaming Expert

Re: Unable to (re)pair Roku® Streaming Stick®+ remote

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Did you take the original two piece usb cable and switch it to the other tv as well? The short usb that actually attaches to stick+ is what the remote is communicating with, the remote circuitry isn't in the stick itself its in the cable. Its called the long range wireless receiver:

The cable at the bottom of this page:

 

https://www.roku.com/products/accessories/streaming-stick

 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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Tivoburkee
Community Streaming Expert

Re: Unable to (re)pair Roku® Streaming Stick®+ remote

Jump to solution

Did you take the original two piece usb cable and switch it to the other tv as well? The short usb that actually attaches to stick+ is what the remote is communicating with, the remote circuitry isn't in the stick itself its in the cable. Its called the long range wireless receiver:

The cable at the bottom of this page:

 

https://www.roku.com/products/accessories/streaming-stick

 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

smerflink
Level 8

Re: Unable to (re)pair Roku® Streaming Stick®+ remote

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That's got to be it! Who woulda guessed!

Thanks!

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