Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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shellyb8098
Level 7

Re: Unable to pair

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I'm having the same issues. Just moved the stick to another room. It connects to the app just fine, but the remote will only connect for about 2-3 minutes. Serial number is YH009M484381. Model 3810X
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Odco
Level 7

My remote wont pair to my roku. The green light stays on as soon as i insert the batteries. I unplugged the roku, waited 5 seconds and now its stuck on “roku remote pairing” screen.

[post merged with already existing thread]

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Community Manager
Community Manager

Re: Remote

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Thanks for the note. 

You'll want to start here to troubleshoot issues with your wireless remote: https://support.roku.com/article/208755708-how-do-i-resolve-problems-with-my-roku-enhanced-point-any...

Restarting your Roku device, and your wireless router/modem is a great first step. Replacing the batteries in your remote can help. Changing the wireless broadcast channel on your wireless router, to one that isn't in use by another nearby wireless network, can reduce wireless interference and be extremely effective in improving remote functionality.  

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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bdpopeye
Level 8

Re: Remote

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The remotes for my two streaming sticks work fine now. The issue was the internet outage and when the internet came back some settings on my modem had changed. I had to finally call century link about three timesSmiley Frustrated to get the issue sorted out. 

Thanks

Gerry H.

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