Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Unable to pair new remote to 3800x

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Old remote quit working - trying to pair new remote (ROKU voice remote) to 3800x - pairing light on remote never flashes when holding remote pairing button down. Went through roku install & reset instructions - no luck. Roku home screen appears as it normally does. Appreciate any thoughts

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Level 7

Re: Unable to pair new remote to 3800x

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Thanks for the info.

Looks like the batteries in the remote were just strong enough to get the signal light on.

After inserting new batteries, signal light was much brighter and remote found the hdmi connector.

 

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Level 19

Re: Unable to pair new remote to 3800x

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How are you getting to the home screen with two remotes that don't control the roku, one because it quit and other since its never been paired to it? After reset you're stuck on language screen without a working remote.

If you're not getting the light your not pressing hard enough, we can't go on without getting it into pairing mode. Might be bad remote too, ask for replacement.

Edmund
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Level 7

Re: Unable to pair new remote to 3800x

Jump to solution

Thanks for the info.

Looks like the batteries in the remote were just strong enough to get the signal light on.

After inserting new batteries, signal light was much brighter and remote found the hdmi connector.

 

View solution in original post

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