Old remote quit working - trying to pair new remote (ROKU voice remote) to 3800x - pairing light on remote never flashes when holding remote pairing button down. Went through roku install & reset instructions - no luck. Roku home screen appears as it normally does. Appreciate any thoughts
How are you getting to the home screen with two remotes that don't control the roku, one because it quit and other since its never been paired to it? After reset you're stuck on language screen without a working remote.
If you're not getting the light your not pressing hard enough, we can't go on without getting it into pairing mode. Might be bad remote too, ask for replacement.
Edmund Roku Community Streaming Expert
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