Remotes

[CountDracula]

I tried getting the Free HDMI Extender and the form would not complete /send.

how can I get this “FREE” part?

you don’t make it easy for customers!

[Bridgettepass]

The serial number is YHOO6U923625

[RokuMary-F]

We appreciate your post, @CountDracula.

A few questions here to better understand what you're experiencing: Could you please verify if you getting any error messages when you are trying to claim a free HDMI Extender at https://my.roku.com/HDMI? What Roku model device are you using? 

Can you please provide the serial number of your Roku device from Settings>System>About? We sincerely appreciate your patience and we are working on ways to better improve this process.

Regards,
Mary

[RokuMary-F]

Thanks for the information, @Bridgettepass.

For verification, have you checked if you enter zero instead of the letter O at https://my.roku.com/HDMI?

Please try doing this and see if it helps with what you're experiencing.

Many thanks,
Mary

[FixUrFormPlz]

Hi, This is still an issue - please fix your website form as this is clearly an ongoing issue.

I've used both the SN on the stick as suggested on the form and the serial number in the settings that I had to set up on another device since the stick will not fit on my TV without the extension. I've tried to fill out the form multiple times, in different browsers, on different devices, and it will never let me continue past the initial form. 

I have a 3810X SN: YH00D9589116

[RokuMary-F]

Hi @FixUrFormPlz,

Thanks for reaching out regarding the issue you are experiencing.

I have passed along your information to our Support team. They will follow up and assist you.

We sincerely appreciate your patience and we are working on ways to better improve this process.

Regards,
Mary

[FixUrFormPlz]

Thank you @RokuMary-F 

I hope that the web development team finds a way to fix the form so you don't have to spend your time monitoring this thread for everyone affected. I can't image it's thrilling. 

[rherediab]

Hi @RokuDanny-R, i trust you are doing very well as well as your family and friends.

Has there been any news about the issue regarding the HDMI extender?

I have already sent my device information.

I look forward to read any comments you might have.

Thanks in advance.

[RokuDanny-R]

@rherediab

Thanks for the follow up. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to our Support team. They will follow up and assist you.

Thanks,
Danny

[CountDracula]

Thank you for your reply.

I tried both:

255O5H215895 (the letter O)

and

25505H215895 (the numeral 0)

both do not work - I don’t even get a prompt.

Because I can’t send a photo but this is a serial number for a “Roku Streaming Stick+“.(HD 4K HDR)

Why is this so difficult - I have 4 Roku devices, purchased over the past 10 years!

Please send me this FREE part.

Thank you.