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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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chuckyoung
Level 7
‎05-29-2020 08:41 AM

Ultra remote issues.

Ultra remote does not stay paired and will not control on/off or volume but will navigate Apps and Channels. 

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makaiguy
Level 20
‎05-29-2020 09:45 AM

Re: Ultra remote issues.

Are you saying you get things set up via:
Settings > Remotes & devices > Remotes > Remote (In use) -> Set up
.. but the setting does not hold?

It has been reported by some that when their Roku updated to version 9.3 of the Roku operating software this setting was lost and had to be reset.  You can check your version via Settings > System > About.

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