Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Ultra remote issues.

Ultra remote does not stay paired and will not control on/off or volume but will navigate Apps and Channels. 

0 Kudos
1 REPLY 1\
Community Streaming Expert

Re: Ultra remote issues.

Are you saying you get things set up via:
Settings > Remotes & devices > Remotes > Remote (In use) -> Set up
.. but the setting does not hold?

It has been reported by some that when their Roku updated to version 9.3 of the Roku operating software this setting was lost and had to be reset.  You can check your version via Settings > System > About.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos