Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Ultra remote issues.

Ultra remote does not stay paired and will not control on/off or volume but will navigate Apps and Channels. 

0 Kudos
1 Reply
Level 20

Re: Ultra remote issues.

Are you saying you get things set up via:
Settings > Remotes & devices > Remotes > Remote (In use) -> Set up
.. but the setting does not hold?

It has been reported by some that when their Roku updated to version 9.3 of the Roku operating software this setting was lost and had to be reset.  You can check your version via Settings > System > About.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos