Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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chuckyoung
Level 7

Ultra remote issues.

Ultra remote does not stay paired and will not control on/off or volume but will navigate Apps and Channels. 

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makaiguy
Community Streaming Expert

Re: Ultra remote issues.

Are you saying you get things set up via:
Settings > Remotes & devices > Remotes > Remote (In use) -> Set up
.. but the setting does not hold?

It has been reported by some that when their Roku updated to version 9.3 of the Roku operating software this setting was lost and had to be reset.  You can check your version via Settings > System > About.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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