Will not work on all channels. I tried to watch a movie in 4k on Amazon prime and couldn't get any sound using the ultra remote. Went over to YouTube, and it worked fine. What happened?
@Txboyntn Thanks for the note. A few questions here to help better understand the issue you're running into:
- Did you try removing the batteries from the remote and reinserting them, as well as restarting your device from Settings>System>About?
- If you use the free Roku mobile app for private listening, does it work as expected? https://support.roku.com/article/217478308-how-do-i-use-headphones-on-my-mobile-device-for-private-l...
- Which model of Roku Ultra are you using in Settings>System>About?
- Which movie were you trying to watch that you did not hear audio when using remote private listening? Does the same issue occur on other titles with Amazon Prime Video?