Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RobertMernick
Level 7

Ultra is draining batteries - using earphones

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Batteries last about 10 days

If i unplug earphones it lasts about 3 weeks. If i forget, i.e. fall asleep, batteries just die.

I am happy to buy new remote but this seems like a production or design error.

 

I saw similar posts and roku employee said send personal message. I couldn't figure out how to do that.

[personal information removed]

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makaiguy
Community Streaming Expert

Re: Ultra is draining batteries.

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Earphones drain the batteries quickly. The earphone driver/amplifier in tbe remote is activated whenever the 'phones are plugged in.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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4 REPLIES 4\
makaiguy
Community Streaming Expert

Re: Ultra is draining batteries.

Jump to solution
Earphones drain the batteries quickly. The earphone driver/amplifier in tbe remote is activated whenever the 'phones are plugged in.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
DebVento
Level 7

Re: Ultra is draining batteries - using earphones

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Yes completely agree went to this format for TV to save money and been buying piles of batteries and replacing remote batteries once a week, I just sent customer service an email. Hopefully there’s a solution for this

nptexas
Level 7

Re: Ultra is draining batteries - using earphones

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This is crazy. I don't use the earphones all the time, but i do use them. Batteries i put in on 5/23 are already drained on 6/1. This is my third Roku. I got this one specifically for the earphones but this is a mess.

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renojim
Community Streaming Expert

Re: Ultra is draining batteries - using earphones

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Make sure you're unplugging the ear phones when you're done streaming or not using them.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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