My GF purchased an Ultra in January that when any headphone or ear bud is plugged in has choppy playback, the unit is about 8 feet away, hard wired, with an unobstructed view. On regular sound there is no problem, Is this a known issue?
Interesting. So why can't it work from less than 10 feet away with no obstructions?
It seems like your problem has not been addressed. That's extremely frustrating. The solution to use your TV jack is honestly ridiculous - one of the selling points of the Roku is the headphone use from the remote.
I never said the solution was to use the TV jack I simply stated that's how I use the headphones when I listen, and using the TV jack to test the headphones to see if the sound is clear well there is nothing ridiculous about that. What IS ridiculous is killing the Roku remote batteries when having the headphones plugged into them, also if you use the headphone jack on the TV then ALL inputs on the TV you'll be able to listen with the headphones including cable, blu ray and DVD players as well as apps on the TV itself. If you plug headphones into the Roku remote you only get the headphone audio from the Roku itself and nothing else.