Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Gjaime
Level 7

Ultra Remote can't select during setup.

During set up, the remote will get me to the select either wired or wireless connection page, but after that, the remote won't take me any further. I can't select or use the down and right arrows. Resetting the remote and the ultra won't fix it. Anyone else ever had this issue? #ultra #remote

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Roku Employee
Roku Employee

Re: Ultra Remote can't select during setup.

@Gjaime 

Thanks for the inquiry.

I would recommend checking out the remote troubleshooting steps provided on the Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still experiencing problems with your remote, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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