Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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slipnfall
Level 7

Ultra Private Listening not working w/soundbar

Purchased a new Ultra w/the Private Listening remote. Setup is as follows:

Roku->TV via HDMI, ARC control enabled

TV optical audio output -> Sound Bar.

When I plug in headphones to the remote, the sound bar is muted, and a headphone icon appears on the display, and allows me to change the volume. However no audio is directed out the headphone jack on remote.

Is there any reason this should not work? In the audio section of Roku setup, all settings (DTS, Stereo, etc) are all set to factory default 'Auto'

Roku SN YJ0030668xxx

0 Kudos