Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Ultimate Remote Batteries Dying Quickly

A few weeks ago my Roku Ultimate remote just started burning through batteries. I have another Ultimate that uses the same kind of batteries and I haven't had any issues with the remote for that Roku. Here is the faulty Roku information:

Roku: 
Model: 4630X
Serial: YR003A986941
Software: 9.1.0 build 4111-29
Device ID: 7KA6A3986941

Remote: 
Version: 2.01.18.120
Model: RC95

I'm currently testing behavior issues, but I'm pretty certain that's not causing it. The remote gets put into a basket while being watched as well as for the night. Same behavior before this issue started. Currently double checking my warranty to see if I'm still inside the limit. Any troubleshooting info anyone has would be fantastic.

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6 Replies
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Level 12

Re: Ultimate Remote Batteries Dying Quickly

We knew you meant "Ultra" and not "Ultimate" but it looks like this is an ongoing issue for some people. Maybe Roku can replace the remote or send a firmware upgrade to the remote for you.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Level 21

Re: Ultimate Remote Batteries Dying Quickly

Actually the 4630 is the older version of the Premiere+, not the Ultra. So it's several years old now. Maybe not since you bought it, but since it was released. 
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 17

Re: Ultimate Remote Batteries Dying Quickly

"jpaugh19" wrote:
The remote gets put into a basket while being watched as well as for the night.

I've found the button response on my Roku3 to be incredibly sensitive.  I've interrupted many a non-Roku viewing because the slightest pressure on a Roku remote button causes a response that triggers my tv to switch to the HDMI to which the Roku is attached thanks to having CEC set up.
Make sure, when in the basket, that its position doesn't put pressure on any of the remote buttons.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 19

Re: Ultimate Remote Batteries Dying Quickly

@jpaugh19 

Sorry to hear about the issue you're running into with your remote. Feel free to send me a PM with your Roku account email address and I'll follow up directly to assist you further. 


Thanks! 
Tanner
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Level 7

Re: Ultra Remote Batteries Dying Quickly

I could use that firmware upgrade as well. 

 

Please tell me what information you need concerning my Roku Ultra so that I can get the upgrade as well. My Roku remote goes through batteries like crazy as well. I used the earbuds a long time ago but not anymore. I believe the issue with the batteries began when I used the earbuds but continued after I stopped using the earbuds. I think there’s a usage internal switch of some kind that gets flipped once you use the earbuds and even if you stop using the earbuds, the remote is still set to use the same amount of batteries energy or strength. This is a design flaw and an immediate patch or recall is necessary. I will need reimbursement for this design flaw. I have used way more batteries than I can afford. If you do what is right, I will have no need to take legal action. Thank You and good day. I hope you’re professional about this issue. I have a lawy(r and a friend that has a multimillion dollar tech start up company, who will gladly testify after he has taken apart your equipment and proven obvious negligence. Have a wonderful day.

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Roku Employee
Roku Employee

Re: Ultra Remote Batteries Dying Quickly

@Unknown00 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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