Remotes & Accessories

[jpaugh19]

A few weeks ago my Roku Ultimate remote just started burning through batteries. I have another Ultimate that uses the same kind of batteries and I haven't had any issues with the remote for that Roku. Here is the faulty Roku information:

Roku: 
Model: 4630X
Serial: YR003A986941
Software: 9.1.0 build 4111-29
Device ID: 7KA6A3986941

Remote: 
Version: 2.01.18.120
Model: RC95

I'm currently testing behavior issues, but I'm pretty certain that's not causing it. The remote gets put into a basket while being watched as well as for the night. Same behavior before this issue started. Currently double checking my warranty to see if I'm still inside the limit. Any troubleshooting info anyone has would be fantastic.

[jeffrok]

We knew you meant "Ultra" and not "Ultimate" but it looks like this is an ongoing issue for some people. Maybe Roku can replace the remote or send a firmware upgrade to the remote for you.

[atc98092]

Actually the 4630 is the older version of the Premiere+, not the Ultra. So it's several years old now. Maybe not since you bought it, but since it was released. 

[makaiguy]

"jpaugh19" wrote:
The remote gets put into a basket while being watched as well as for the night.

I've found the button response on my Roku3 to be incredibly sensitive.  I've interrupted many a non-Roku viewing because the slightest pressure on a Roku remote button causes a response that triggers my tv to switch to the HDMI to which the Roku is attached thanks to having CEC set up.
Make sure, when in the basket, that its position doesn't put pressure on any of the remote buttons.

[RokuTannerD]

@jpaugh19 

Sorry to hear about the issue you're running into with your remote. Feel free to send me a PM with your Roku account email address and I'll follow up directly to assist you further. 


Thanks! 
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