Remotes & Accessories

[jpaugh19]

A few weeks ago my Roku Ultimate remote just started burning through batteries. I have another Ultimate that uses the same kind of batteries and I haven't had any issues with the remote for that Roku. Here is the faulty Roku information:

Roku: 
Model: 4630X
Serial: YR003A986941
Software: 9.1.0 build 4111-29
Device ID: 7KA6A3986941

Remote: 
Version: 2.01.18.120
Model: RC95

I'm currently testing behavior issues, but I'm pretty certain that's not causing it. The remote gets put into a basket while being watched as well as for the night. Same behavior before this issue started. Currently double checking my warranty to see if I'm still inside the limit. Any troubleshooting info anyone has would be fantastic.

[jeffrok]

We knew you meant "Ultra" and not "Ultimate" but it looks like this is an ongoing issue for some people. Maybe Roku can replace the remote or send a firmware upgrade to the remote for you.

[atc98092]

Actually the 4630 is the older version of the Premiere+, not the Ultra. So it's several years old now. Maybe not since you bought it, but since it was released. 

[makaiguy]

"jpaugh19" wrote:
The remote gets put into a basket while being watched as well as for the night.

I've found the button response on my Roku3 to be incredibly sensitive.  I've interrupted many a non-Roku viewing because the slightest pressure on a Roku remote button causes a response that triggers my tv to switch to the HDMI to which the Roku is attached thanks to having CEC set up.
Make sure, when in the basket, that its position doesn't put pressure on any of the remote buttons.

[RokuTannerD]

@jpaugh19 

Sorry to hear about the issue you're running into with your remote. Feel free to send me a PM with your Roku account email address and I'll follow up directly to assist you further. 


Thanks! 
Tanner

[Unknown00]

I could use that firmware upgrade as well. 

Please tell me what information you need concerning my Roku Ultra so that I can get the upgrade as well. My Roku remote goes through batteries like crazy as well. I used the earbuds a long time ago but not anymore. I believe the issue with the batteries began when I used the earbuds but continued after I stopped using the earbuds. I think there’s a usage internal switch of some kind that gets flipped once you use the earbuds and even if you stop using the earbuds, the remote is still set to use the same amount of batteries energy or strength. This is a design flaw and an immediate patch or recall is necessary. I will need reimbursement for this design flaw. I have used way more batteries than I can afford. If you do what is right, I will have no need to take legal action. Thank You and good day. I hope you’re professional about this issue. I have a lawy(r and a friend that has a multimillion dollar tech start up company, who will gladly testify after he has taken apart your equipment and proven obvious negligence. Have a wonderful day.

[RokuDanny-R]

@Unknown00 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Bawhite18]

I bought my roku at the end of December and we have been going through batteries every week or two. Something isn't right. Also it just stops working but yet it says there is some battery left. Can someone help me?

[RokuMary-F]

Hi @Bawhite18,

We appreciate your post.

Please send me a PM with your Roku account email address, description of the issue, and include the serial number of the Roku device from Settings>System>About.

Thanks,

Mary
 

[usmc93041]

It’s currently June 2021 and the problem still exists. My ultimate roku is brand new. I thought the batterie it came with were just old. Put some fresh new ones in. 1 week later that batteries are almost dead. I have to flip them to get the remote to work again. Let’s fix this problem Roku!