Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuKariza-D
Roku Employee
Roku Employee

Re: USB Power Cable with Long-range Wireless Receiver

@Critter @Kristisue

Thanks for the posts.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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moniquaa
Level 7

Re: USB Power Cable with Long-range Wireless Receiver

The same thing has happened to my cable due to hanging from the back of the TV

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RokuKariza-D
Roku Employee
Roku Employee

Re: USB Power Cable with Long-range Wireless Receiver

Hey @moniquaa

We're here to help!

Please reply here with the serial number of your Roku device. It can be found at the back of the stick itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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moniquaa
Level 7

Re: USB Power Cable with Long-range Wireless Receiver

Hi!

My serial number is 21398D930689.

Thank you

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RokuKariza-D
Roku Employee
Roku Employee

Re: USB Power Cable with Long-range Wireless Receiver

@moniquaa

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Madbro23
Level 7

Re: USB Power Cable with Long-range Wireless Receiver

Mine also failed. It can't pair with a remote. We have 2 others that recently started doing this but haven't had a chance to swap cables to confirm its the long range receiver.

SN 21313d442486

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thompsam
Level 7

Re: USB Power Cable with Long-range Wireless Receiver

Kariza, can you please help me connect with the appropriate support person?  I have the exact same issue in that my device shows "not connected" when it is powered on and I can't re-pair the remote.  I have two Roku Streaming Stick Plus devices and have successfully used the 2nd cable to so it appears my streaming stick device is fine and its just the USB Power Cable with Long-range wireless receiver cable that is defective.

 

My device id is 213086541689

 

RokuKariza-D
Roku Employee
Roku Employee

Re: USB Power Cable with Long-range Wireless Receiver

Hey @Madbro23 @thompsam

Thanks for providing us your information.

I have passed them along to our support team to assist you further. I'd recommend keeping an eye on your email as they'll be reaching you out from there.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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faltay
Level 7

Re: USB Power Cable with Long-range Wireless Receiver

Mine also stopped working. I found another cable but this time the remote does not pair with my roku stick.

Please help.

SN:C2379G873664

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RokuDanny-R
Roku Employee
Roku Employee

Re: USB Power Cable with Long-range Wireless Receiver

@faltay

Thanks for the post.

Can you please specify the issue you are experiencing?

If you are having issues pairing your remote to your Roku streaming stick, we would recommend taking a look at the information provided by our Support page here: Pair a voice remote

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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