Remotes

[pinehurst22]

Updated software, provided data requested by roku, remote will not power on TV, remote pwr button now mutes volume as does small button on side of remote.  come on roku !!

[DET2]

Yes I lost all control of my remote 

Roku ULTRA

QUESTION- how can I trouble shoot as directed in the May 2021 update IF MY REMOTE ISN'T WORKING

people? Am I missing something? 
BTW the life of batteries in my remote depletes QUICKLY when I use earphones . 

[bobSz]

Rocu Express has stopped working - period

[Tiburon79]

Roku 4670RW - Roku Ultra

Device ID: KX99AE544414

Software Version: 10.0.0 Build 4208-46

TV: Vizio V585-G1

TV Version: 2.60.23-1

Soundbar: Vizio - not sure of version

The remote control is inconsistently turning the tv on and off.  The menu will stick from time to time - meaning that the ROKU does not appear as responsive as it was just a week ago.  The volume and mute buttons do work, but they are no longer displaying anything on the TV.  

This is very frustrating.  

[Bigcal]

Model 3811X. Roku Streaming Stick+

Software version: 10.0.0 * build 4195-50

Issue ID. 78-244-437

TV: Sharp/ Aquos-Quattron

Remote volume/power buttons not working still! Help!

[Jgraves95]

Remote Power Button will not work

-Roku device model 4660X
-serial number YJ009E548338
-device ID CK4889548338
-software OS/version 10.0.0 build 4198-46
-remote model RC193
-TV brand and model number Samsung uN60f6350

[crboyd55]

Remote lost volume & power control after last system update. See info below.

-Roku device model
4670X-Roku Ultra

-serial number
YJ003V666581

-device ID
KW9053666581

-software OS/version
10.0.0 * build 4195-46

-Remote model RC496

-TV brand and model number
Vizio E40-C2

[VAR]

Over a month and still no fix!

in addition to info below I’m using a new voice remote RC39

No volume control / no mute control 

[Patrickcg]

My Roku Ultra has stopped controlling my Panasonic TV tonight. It worked a few hours ago. There was no update today, I just checked for an update now and there has been none since June 5th. 

[Randy5]

The latest update version 10.0.0 / Build : 4208 did not work on my Roku+ Streaming Stick on my Samsung PN60E550D1FXZA