If you are still experiencing an issue with your Roku remote not able to control volume and power, please provide us with the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -remote model (Settings > Remotes and Devices > Remotes > select the remote > About > Model) -TV brand and model number
If you have already provided us with the information we have requested after updating your device, we have passed along the information to the appropriate Roku team to investigate further.
Roku streaming stick 4K plus, Model 3810x, YHOOFW850200
Software version 10.0.0 build 4198-50
Device ID 21312F850200
Remote about details state it is Voice Remote, firmware version rtn.4106, Model RC399
TV is Sony Bravia VU1, version 9
Just purchased this Roku, specifically so we could use one remote for all functions, including power and volume. Cannot get it to work, except for standard menu items once tv is powered on by its dedicated remote. Have to use tv remote for volume as well. Updated the software and it updated and says all software is now up to date. Still doesn’t control power or volume. We are not using a sound bar, just the tv.
I got control of my remote back, but now the guide and the bar at the bottom are so huge, when I do a rewind or a backup the bar at the bottom stays on so long that I can't read the closed caption. And the bar that goes across the bottom of the screen it's so huge that I can only see half the screen. This just earlier, and I'm watching the Roku channel. I don't understand what happened