Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Bp224
Level 8

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Danny, can we get an update of when our issue will be resolved????????  Remote doesn’t power in tv or change volume…

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steve14
Level 9

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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One workaround would be to buy a device called "Sideclick" from Amazon or elsewhere.  It will give you 8 extra buttons that can be programmed from the tv remote to control volume and mute and power of your tv.  I have one and it works great.

https://www.amazon.com/Sideclick-Universal-Remote-Attachment-Streaming/dp/B07D5JDM3N/ref=sr_1_6?dchi...

 

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steve14
Level 9

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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The sideclick will only work for InfraRed control.  Does not work over wifi.

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Old-Bill
Level 10

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Danny has promised updates for months. He has shown no intentions of updating us. Ever.

 

Old Bill in Florida

VAR
Level 11

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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how many subscribers just thought their Roku devices needed to be replaced and bought new equipment??

sound like there’s a potential financial win 

justroy
Level 8

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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My guess is they are wanting to move everybody to the $30 remote that listens to your home 24/7. Roku, find movie/TV show.  Then maybe work up to Roku order me a pizza.

If their software programmers can't make a Roku remote work with a Roku device there is no way I will ever, and I mean ever, trust them to bug my home.

Andrew25
Level 7

Voice remote not changing volume and will not reconnect to TV

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My Roku voice remote WAS working perfectly. It would turn my TV off and on, change the volume, etc. I lost the ability to change the volume on my TV today, but I can't reconnect the remote to my system to get the volume control back. I tried reconnecting the remote multiple times, but with no success. Is there anything you can do to help me fix it?

My TV is a Hisense (I don't know the exact model) and my system is a Roku Ultra.

Ctrl-Break
Level 7

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Device ID: 7KA72A718079 (4630X - Roku Premiere+)

SV: 10.0.0 Build 4209-29

TV: Samsung/UN46ES6500 and UN65NU6900

I have listed two TV's because I have tried on both and same issue persists.

The volume controls worked through CEC before but not after. The power on and off through the CEC controls still works with out issue. 

COACHJR
Level 7

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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I have taken the above referenced steps - my remote volume still does not work properly.

SN: YH0025935561

COACHJR
Level 7

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Samsung TV

Roku Streaming Stick + 3810X

SN: YH0025935561

Software version: 10.0.0 build 4209-50

Device ID: 213062935561

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