Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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nbiggerstaff
Level 7

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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For anyone dealing with this issue on with an ARC sound system, I managed to fix this issue by doing the following:

1. Disable ARC so the TV is playing sound through TV speakers
2. Setup Remote using settings menu on Roku - Check that Roku remote can turn on/off and volume
3. Re-enable ARC to play through sound system- Roku should still turn on/off TV and volume control through ARC will work

Trying to setup the remote with the sound system engaged did work despite the system muting when prompted. I think the remote was picking up sound system IR instead of the TV IR. Silly to me that Roku didn't test compatibility with ARC systems prior to their updates. 

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bobSz
Level 8

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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YES - SWTILL NOT WORKING

bobSz
Level 8

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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YES

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bobSz
Level 8

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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IISSUE TAG: 39-192-287

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dizzydinah
Level 8

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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I have a Roku Voice Remote RC399 which I purchased based on your suggestion that my volume sticking problem required a new remote. It's about 5 weeks old and the volume sticks and the power button is not great. 

SN X0040LLHPN7

ID S008298LHPN7

Software version 10.0.0 build 4195-AE

Samsung TV model #UN50MU6300FXZA

Come on Roku. You are not building any brand loyalty here.

Thank you, Dizzy Dinah

 

 

 

sabrin514
Level 9

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Probably because the sh*tsers that make Roku now sell Roku TV's and don't want it to work with any TV but their own.

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sabrin514
Level 9

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Considering the other recent actions of these money grubbing cheese lords, it is probably intentional that they are deactivating the power and volume controls except on their approved brands of TV's.... sort of like what they did with all the apps they removed.

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bobSz
Level 8

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Thanks for the feedback.  They provided:  (1) No notice, (2) Rocu does not have product or customer support.  It appears to be provided ONLY by other service organizations

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Randy5
Level 7

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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The latest update did not fix the volume and power control, however this whole thing is a bit confusing because our 2nd Roku located in a different room never lost either the volume nor the power control with a very similar Samsung TV

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jonbonjovial
Level 8

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Did all of the above steps, my remote previously worked before the update.  Went through each code, none of them work.  It is a supersonic tv.  How can I get to the correct code?  Thanks!