Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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PpPDX
Level 7

Turn off (disable) remote finder

All of a sudden the Remote Finder function is enabled, and the locator sound goes off frequently. I never turned this on. I’ve had the Ultra Roku for about 2.5 months without this ever happening before until last night. Why did this happen and how do I get it to stop? 

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2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Turn off (disable) remote finder

Hi @PpPDX,

Thanks for the inquiry,

Please note that the Roku remote finder feature will only be enabled once you press the locator button and pressing any button will stop the sound. For more information about Roku remote finder, visit our Support page here: How do I find my Roku® remote using remote finder?

If the issue still persists, please send us the private message of your Roku account email address and the serial number of the Roku device by going to Settings>System> About.

Please keep us posted.

Thanks,

Mary

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PpPDX
Level 7

Re: Turn off (disable) remote finder

I don’t know which button is the locate finder button. To my knowledge I never turned on this feature. Even so, “push any button” had no effect. Even after pushing a button the cycle repeated itself over and over. I finally took out the batteries to make it stop. 

Anyway... I had an online chat with support yesterday. I unplugged the Roku unit and took out then reinserted batteries. That disabled the “find remote” figure under Settings>Remotes. All good for most of the day. Later that night it happened again, twice. The “locate finder” option was still disabled, but it did it anyway. Fingers crossed it doesn’t happen again tonight. 

Per below, to what address do I send this private message? Thanks  

[[If the issue still persists, please send us the private message of your Roku account email address and the serial number of the Roku device by going to Settings>System> About.]]


 

 


 

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