Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jim1957
Level 7

Trouble ordering my “Free HDMI® extender”. My SN: is 22511F207049.

  • I am trying to order the free HDMI extender without luck.  My SN is 

    22511F207049.  Please help me.

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5 REPLIES 5\
Jim1957
Level 7

Re: Trouble ordering my “Free HDMI® extender”. My SN: is 22511F207049.

How do I know if someone answers me?  My email is [personal information]

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renojim
Community Streaming Expert

Re: Trouble ordering my “Free HDMI® extender”. My SN: is 22511F207049.

@Jim1957, you should get an email when someone replies (like me!).  Find the serial number from Settings->System->About.  It probably won't match what's written on the device, but that's Roku for you.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Jim1957
Level 7

Re: Trouble ordering my “Free HDMI® extender”. My SN: is 22511F207049.

I am not smart about Roku but where do I find the Settings->System->About?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Trouble ordering my “Free HDMI® extender”. My SN: is 22511F207049.

Hello @Jim1957

I hope you're doing well.

The steps below might help:

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System, followed by About.

The About screen lists a lot of information about your Roku player including the serial number.

Let us know if this works for you.

All the best,
Kariza

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Jim1957
Level 7

Re: Trouble ordering my “Free HDMI® extender”. My SN: is 22511F207049.

There is no serial number in the about

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