Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sueandglen
Level 7

Trouble finding Correct Remote

I’ve tried to reset my remote. NOTHING works. I have no paperwork any have tried several replacement remotes to NO avail. I know it’s an early version but how can I tell the model number and ONCE AND FORALL get the right replacement remote??? HELP!!!

0 Kudos
2 REPLIES 2\
Tivoburkee
Community Streaming Expert

Re: Trouble finding Correct Remote

What type of roku is it? Is its a stick? A purple stick? A black stick? There is no reset button on the remote, the button in the battery compartment is a pairing button, it resets nothing. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
DBDukes
Community Streaming Expert

Re: Trouble finding Correct Remote

As @Tivoburkee said, we need to know more about the device. Describe it. Color. Shape. Is it squared off or rounded? Is there a model number on it anywhere? Model numbers are 4-digits, followed by a letter or number, such as 2050X or 4640RW or some other such. Can you take a picture of it and upload it? Anything to narrow down your actual device will help.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos