Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuDanny-R
Roku Employee
Roku Employee

Re: TV power and Volume suddenly not working

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@Curtislav

Thanks for the update.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)

-TV brand and model number
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mickeyray
Level 7

Re: TV power and Volume suddenly not working

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@RokuDanny-R In my original post I made it clear yes I have tried all the steps listed thus far in this thread and all options found on roku's remote help threads. Yes again, I tried re pairing the remote.

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RokuDanny-R
Roku Employee
Roku Employee

Re: TV power and Volume suddenly not working

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@Mickeyray

Thanks for the post.

Can you please provide the information that I have requested in my previous post?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kazza61
Level 7

Re: TV power and Volume suddenly not working

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That info has been provided to Roku many times and there is never a reply on this issue. 

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Curtislav
Level 9

Re: TV power and Volume suddenly not working

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I will provide the information as soon as I am in front of that tv. The steps to duplicate; press the volume up or down; it does nothing. 

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pdmessina
Level 7

Re: TV power and Volume suddenly not working

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Hello,

I have a similar problem to this one.  The volume and mute controls on my voice remote for a Roku stick stopped working today.  The Roku stick is plugged directly into the HDMI port on the TV.  When the Roku stick is reset and the remote is reset it then pairs automatically with the TV/Roku stick.  I can then use the Xfinity beta and I can change the channels but no volume or mute controls are working on the remote.  I can turn the TV off with the remote but it will not turn it back on.  This arrangement has been in place for over a year without any issues or changes to the internet, router, TV, Roku stick or any of the connections.

I saw on another discussion you would like to see the following info to help analyze the problem:

  • Model 3810X
  • Serial #  YHOOH9505367
  • Device ID  21301H505367
  • Software  10.0.0     Build 4177-50    

The TV is an older plasma display:  Pioneer PDP4304 

I appreciate any help you can provide.  Thanks!

 

Paul M.

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RokuDanny-R
Roku Employee
Roku Employee

Re: TV power and Volume suddenly not working

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@pdmessina

Thanks for the information.

I have passed it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: TV power and Volume suddenly not working

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@Kazza61

Thanks for the post.

It doesn't look like you've provided the information that we've requested in your previous posts. 

Once we get your information we will be able to look further into the issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Osugrad85
Level 8

Re: TV power and Volume suddenly not working

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RokuDanny-R, please see my answers to your questions below:

Can you please provide us the following information:
-Roku device model:  4800X-Roku Ultra
-serial number:  X01000FTD3UR
-device ID:  S02A209TD3UR
-software OS/version:  10.0.0, Build 4177-C2
(these can all be found in Settings > System > About)

-TV brand and model number:  Vizio V405-H9
-steps to reproduce the issue you are seeing:  Basically, since Roku system update 10.0.0 anytime I try to change the TV volume using any of my Roku remotes, the volume bar appears on the screen, but I am unable to change the volume for about 15 seconds, then the volume control works.  But the next time I try to change the volume, the same thing happens (15 second delay before I can actually change the volu.e).

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Curtislav
Level 9

Re: TV power and Volume suddenly not working

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-Roku device model:  4660X-Roku Ultra
-serial number:  YJ009H790264

-device ID:  CK48A9790264
-software OS/version:  10.0.0, Build 4177-46

In addition, the remote I have says "Gaming Remote" in setup, and it has the A B buttons on the bottom.

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